Bendigo Concussion Clinic (ABN 38547 455 835) ("Bendigo ConcussionClinic") manages personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles as set out in Schedule 1 of the Privacy Act ("APP").
This Privacy Policy ("Policy") relates to any personal information that Bendigo Concussion Clinic collects, holds, discloses and/oruses via www.bendigoconcussion.com.au and any related Bendigo Concussion Clinic terms of trade, website, social media page, internal website or intranet ("Websites") or applications ("Applications") or any other manner.
In this Policy, “we”, “us”, “our” and Bendigo ConcussionClinic means Bendigo Concussion Clinic (ABN 38 547 455 835).
This Policyis effective from 20 December 2024.
Changes to this Privacy Policy
Bendigo Concussion Clinic reserves the right to update or change this Policy at anytime and you should check this Policy periodically. Your continued use of our services (including but not limited to our Website) after we post any modifications to this Policy on the Website will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modifiedPolicy.
Personal Information
Throughout this Policy we refer to "Personal Information"which is information or an opinion about an identified individual, oran individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
SensitiveInformation
"Sensitive Information" is a subset of Personal Information and includes information or an opinion about a person’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, or health, genetic or biometric information.
BendigoConcussion Clinic collect and hold information about Bendigo Concussion Clinic employees, contractors who provide us with a service, customers, Website users, suppliers, job applicants and other people who may come into contact with us or one of our businesses from time to time.
Personal Information
Examples of Personal Information that may be collected and held by BendigoConcussion Clinic includes but is not limited to:
· Your first and last name
· Date of birth
· Gender
· Email address
· Individual preferences
· Home Address
· Contact phone number
· Financial information including credit card andpayment details, and private health insurance card details
· Transaction history
· Medical history
· Medication history
· General physiotherapy related information
Bendigo Concussion Clinic may also combine your Personal Information with other information to provide andimprove our products, services, content, and advertising.
You are not required to provide the Personal Information that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
Bendigo Concussion Clinic collects only Personal Information that is reasonably necessary for, or directly related to, its functions or activities. The nature and extent of PersonalInformation Bendigo Concussion Clinic collects and holds will vary depending on a person’s particular relationship and interaction with Bendigo Concussion Clinic.
Sensitive Information
BendigoConcussion Clinic will not collect Sensitive Information unless the person to whom it relates consents to the collection of that information, and the information is reasonably necessary for one or more of Bendigo Concussion Clinic functions or activities, except where the collection is required or authorised by law, is necessary to prevent or lessen a serious and imminent threat to the person’s (or another person’s) life or health, or is necessary in relation to legal proceedings (current, anticipated or potential), or another permitted exception in the Privacy Act applies.
Directly
· Directly from customers when you providePersonal Information. For example, when booking or enquiring about services offered by Bendigo Concussion Clinic.
· When you interact and/or browse theWebsite or any Application associated with it generally or for a specific purpose including making enquiries or corresponding with us.
· When representatives of BendigoConcussion Clinic such as employees undertake certain business functions for BendigoConcussion Clinic for example to attend upon customers, in the provision of BendigoConcussion Clinic's services.
Indirectly
Third party providers
Data is collected, processed and stored using third-party analytics software, that is to the best of our knowledge secure and confidential. Analytical data is used to gain an understanding of user behaviour, perform system critical operations, and in extraordinary circumstances, for legal reasons. Anonymous user data is shared between third party services in order to gain insight as to aggregate user behaviour.
Analytic data insights are also used to target users through re marketing, demographics, interests and website behaviour. Third party vendors, including but not limited to Google and Facebook may show our ads on sites across the internet. We and third-party vendors, including but not limited to Google, make use of third-party cookies together in order to inform, optimise and serve ads based on past visits to a website. We make use of demographic data (such as age, gender and interests)obtained through third-party tools in order to, but not limited to: influence marketing spend and communicate internally and externally the aggregate behaviour.
Public sources
When you use some Bendigo Concussion Clinic services, or Applications or post on asocial networking service such as Instagram or Facebook, the personal information and content you share is visible to other users and can be read, collected, or used by them and Bendigo Concussion Clinic. For example, if your name or email address is contained in a public post, or set out in a review of our products and services in relation to Bendigo Concussion Clinic, that information is then public and can be collected by Bendigo Concussion Clinic.
Combining/linking Personal Information
Other than as referred to elsewhere in this Policy, we will not facilitate the merging of personally identifiable information with non-personally identifiable information without prior user consent to that merger to optimise our Website and Website marketing. For example, we may collate Personal Information data and aggregate data for the purpose of comparing marketing costs with revenue on a transactional basis.
Passive collection of information – Direct Marketing and Behavioural Advertising
As you navigate through our Website and access our Applications, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies,Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data).
For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of a Website or Application are most commonly accessed. This information is generally not linked to the identity of visitors, except where a Website or Application is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing a Website or Application, such as when you are logged into an account.
Where we use Personal Information for promotional or direct marketing purposes, a person may at any time request BendigoConcussion Clinic to not use their Personal Information for sending direct marketing material to that person including if you wish to opt-out of the use of certain hashed portions of your Personal Information. Such a request can be made by contacting Bendigo Concussion Clinic either in writing, by email or by telephone at the contact details below. There is no fee for making such a request.
Direct marketing can include for example: Displaying an advertisement on a social media site that an individual is logged into, using Personal Information, including data collected by cookies relating to websites the individual has viewed.
Cookies & Web Beacons
We use cookies on our Website. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, once you choose to furnish the Website with personally identifiable information, this information may be linked to the data stored in the cookie. You can manage your cookie preferences in your browser settings, but please note that disabling cookies may affect the functionality of the Website.
We may use web beacons on the Websites from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
How Bendigo Concussion Clinic holds information
BendigoConcussion Clinic retains the information you provide to us including your contact and payment details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. Data is collected, processed and stored using third-party customer relationship management software together with financial software that is to the best of our knowledge secure and confidential. We may hold patient information in hard copy form at our own premises.
Security
We act to safeguard the security and privacy of your information, whether you interact with us personally, by telephone, mail, over the internet or other electronic medium. We strive to take reasonable steps to protect the information we hold from misuse, interference, loss and unauthorised access modification or disclosure, however we cannot guarantee its absolute security.
We use third party storage providers such as Stripe, Zanda and Complete Concussion Software to hold information. This information may be held outside of Australia by the third party storage providers we use. If you are accessing the Website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia, where our servers and central databases are located. By using the Website, you consent to the transfer of your information to our facilities and those third parties with whom we share it, as described in this Privacy Policy.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However most PersonalInformation is stored in client files which must be kept for a minimum of seven years for adults, and until children reach the age of 25 years.
Bendigo Concussion Clinic collects PersonalInformation in various ways in the course of conducting our business, to provide and improve our products, services, content, and advertising including for the purposes of:
· Contacting customers
· Providing goods and services to customers
· Providing information to customers
· Providing newsletters and discounts to customers via e-mail
· Responding to customer queries in relation to our products and services
· Interaction with customers who utilise ourWebsite
· To better understand your needs, enabling us to improve our products and services
· To customise our Websites according to your interests
· To make improvements to the Website to enhance the user experience
· Direct Marketing and Behavioural Advertising
· Monitor the effectiveness of our advertising
Accessibility
A person may request to access Personal Information about them held by Bendigo Concussion Clinic. Such a request must be made in writing via our contact details below.
Bendigo Concussion Clinic will take reasonable steps to ensure the accuracy and completeness of the Personal Information we hold. However, if a person believes that any Personal Information that we hold about them is inaccurate or out of date, then they should contact Bendigo Concussion Clinic in writing via our contact details below.
Bendigo Concussion Clinic will grant a person access and/or make any corrections to their Personal Information that may be necessary from time to time as soon as possible, subject to the circumstances of the request.
Verification of identity is required with a request to access (or update) Personal Information so that we can ensure your Personal Information is disclosed only to you.
Complaints
An individual can contact Bendigo Concussion Clinic in relation to lodging a complaint about a breach of the APPor a binding registered APP code, via our contact details below.
Bendigo Concussion Clinic will make an assessment of the complaint and will respond to you within a reasonable timeframe. Any further action following this initial response will vary depending on the nature of the complaint. If necessary, the complaint may betaken to the Office of the Australian Information Commissioner or to another review body if an external review is required.
Opt-outs
There may be options for you to use online services or browser settings to manage behavioural based digital advertising that allow you to opt-out or install blocking programs for example through Google.
You may also opt out of our direct marketing emails by clicking on the “unsubscribe” link contained in any such emails or by writing to Bendigo Concussion Clinic at admin@bendigoconcussion.com.au. Please note that even if you opt out of marketing emails, we may still send you non-promotional communications related to your account.
Freedom of Information Act 1982 (Cth)
An individual also has the right under the Freedom of Information Act 1982 (Cth) to request access to documents that we hold and ask for information that we hold about that person to be changed or annotated if it is incomplete, incorrect, out-of-date or misleading.
Where we receive your Personal Information and we did not solicit the information we will do our best to notify you of our receipt of your Personal Information within a reasonable time. If we determine that we could not have received the information under the APP we will use our best endeavours to destroy the information. We may use or disclose the information to make such a determination.
We may disclose your Personal Information to our related companies, service providers (including but not limited to service providers that assist us with operating our website and processing payments) and specialist advisers who have been contracted with administrative or other services, insurers, credit providers, our professional advisors including lawyers, or a person authorised by you to access the information. We may also disclose Personal Information to others if required to do so by law. Wedo not guarantee website links or policies of authorised third parties.
If Bendigo Concussion Clinic is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
We do not sell, publish or giveaway your information to any other party where the information could be linked to you.
Bendigo Concussion Clinic does not disclose personal health information to any other person, including next of kin, unless the individual about whom the information relates has given express consent, or the disclosure is required or authorised by or under Australian law, or would otherwise be consistent with the APPs.
Email: bendigoconcussion.com.au
Postal Address: 123 Arnold Street, Bendigo VIC 3550
Phone: 0455 921 094
Bendigo Concussion Clinic offers comprehensive concussion care, providing assessment, treatment and guidance for our clients.
